Our Secure Ordering
At Halcyon Pacific we use Netscape's Secure Socket Layer (SSL) technology to encrypt the credit card information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on Halcyon Pacific's secure server. It cannot be read in transit. Information transmitted to us from this site is encrypted on the secure server using DSS technology. It can be decrypted and read only at our office.
Halcyon Pacific employees who handle customer data, such as customer service representatives, learn about security policy and practices as part of their job training. Halcyon Pacific notifies staff of changes in security policy regularly which must be acknowledged by each customer service employee. Access to customer data is password-protected and limited to internal access only. Halcyon Pacific conducts reviews of its web security no less than quarterly.
Credit Card Fraud Protection
All major credit card companies protect cardholders against fraud, subject to a $50 deductible. Halcyon Pacific will protect you for this $50 portion in the highly unlikely situation that you ever encounter an inappropriate charge involving our company.
Optional Phone Ordering
If you are still skeptical about placing your order online, you may place your order over the phone at (800) 852-4261 or via fax at (916) 731-4295 during customer service hours: Monday through Friday from 9am-5pm PST; closed Saturday and Sunday. International customers please call us at (916) 731-4299.
Information We Collect
In designing our website, we started with the simple belief that customer service is our number one priority. Therefore the customer information we collect is used to enhance our services to you, our customer.
Halcyon Pacific automatically logs IP addresses when secure orders are placed. We do not log the ISP or the browser type. Halcyon Pacific uses these logs for sales documentation only. These logs are reviewed only to investigate fraud, not to track our customers or the behaviors of individual users.
Sharing of Information
Halcyon Pacific protects account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless the customer has authorized us to or we are legally required to do so. Additionally, we do not share the buying habits of individual consumers.
Third Party Intermediaries
To complete credit card transactions, Halcyon Pacific provides the following customer information to our intermediary credit card processing company: name, billing address, credit card number, expiration date, and the amount of the transaction. Halcyon Pacific shares shipping information with intermediary shipping companies including but not limited to UPS, USPS, and Federal Express.
Notification of Changes
In the event that Halcyon Pacific should change its privacy practices or start using customer information in a manner different from that stated at the time of collection, we would send email to our customers notifying them of the changes, explaining the reasons and allowing them the opportunity to accept the changed policy, or demand exemption from it.